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Using Auto Warranty to Get Free Repairs You Are Entitled to Receive

OTHER IMPORTANT FACTS


There are other facts about the emissions control systems warranty that you may find useful in getting a driveability problem resolved free of charge:

  • Parts that the manufacturer says have to be replaced at a specific interval are covered only up to that replacement period, not necessarily for five years or 50,000 miles, whichever occurs first. For instance, if the spark plugs in your new car fail at 25,000 miles, producing excessive exhaust emissions, as well as engine misfire, and the manufacturer calls for their replacement at 30,000 miles, you would be entitled to a new
    set of plugs free of charge. But if you keep the plugs in use beyond 30,000 miles and they fail, you have to pay for another set.
  • If an emissions control systems component goes bad (resulting in a poor driveability condition) because you failed to have scheduled maintenance performed, your claim for a free repair can be denied. Maintenance of a vehicle is your responsibility. However, if you have maintained your vehicle properly and are denied a free repair, get the reason for that denial in writing. Also, get the names of those involved—for example,
    the service department manager, dealership mechanic who worked on the car, and/or the manufacturer's regional or zone representative who becomes involved in the case. Refer to the owner's manual and warranty information booklet to determine whom you should contact at the manufacturer's headquarters to appeal the denial. If the matter isn't resolved to your satisfaction, present your case to the

    Warranty Complaint Department,
    Field Operation and Support Division (EN- 397F),
    U.S. Environmental Protection Agency,
    401 M Street SW,
    Washington, DC 20460.

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