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Using Auto Warranty to Get Free Repairs You Are Entitled to Receive

KEEPING YOUR PART OF THE BARGAIN


For the manufacturer to keep its part of the bargain under the terms of the warranty and fix your car for free, you must assume some responsibilities, which are as follows:

  • You must not cause damage to the vehicle through alteration, misuse, or accident. Furthermore, you cannot expect the manufacturer to pay for damage caused by environmental conditions. Examples include damage caused by collision, fire,
    theft, vandalism, driving over curbs, overloading the vehicle, racing, tampering with an emissions system, using contaminated or improper fuels and fluids, exposure to the elements, hail, bird droppings, road salt, tree sap, flying stones, earthquake, flood, or windstorm.
  • You must not cause damage by installing parts in the vehicle that are not authorized for use by the manufacturer. To be 100 percent safe, therefore, ask any technician who works on your car to use parts that bear the name of the vehicle manufacturer or substitute parts that are acceptable to the manufacturer.
    Often, substitute parts manufactured by nationally known companies are acceptable, but not always. So be careful. An example of this is the oil filter authorized by Toyota for use in some of its engines. Toyota recommends that only an oil filter carrying the
    Toyota name be used—not even one made by any of the wellknown oil filter manufacturers should be used. Read your owner's manual. It's the only way to know whether you are safe in using parts made by companies other than the
    manufacturer of your car. Remember: Using a part that is not authorized is reason enough for a warranty claim (other than an emissions systems warranty claim) to be denied.
  • Parts and services needed to keep the vehicle in sound condition, and parts that are subjected to normal wear and tear, are not normally covered by warranty. Thus, they are not replaced free of charge. Owners usually must pay for such things as oil changes, cleaning and polishing of the vehicle, tire rotation, lubricants and fluids, engine tune-ups, filters, windshield wiper blades, brake pads or linings, and clutch linings.
    Some manufacturers, however, provide extended warranty coverage that includes routine maintenance and replacement of worn parts.
  • You must not cause damage to the vehicle by failing to maintain it in accordance with instructions in the maintenance schedule. Misinterpretation of a maintenance schedule is not an excuse. It's in this area that many car owners falter, which results in warranty claims being denied by manufacturers.

 

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